I lost my ticket, what should I do?

Modified on Tue, 02 May 2023 at 03:40 PM

If a ticket is lost, a new ticket can be printed for the ordering owner. The reprint is made at the ticket service point after checking the details of the ordering account holder according to the organiser's procedure. It is not possible to reprint a lost ticket purchased at the ticket office.

The organisers do not guarantee entry to the venue if you lose your ticket and re-print the ticket at the service desk. We recommend that you take care of your tickets so that they do not fall into the wrong hands, do not share them e.g. on social media with a barcode showing or any other form of sharing. A ticket once used does not allow you to use it again and enter the event in question.

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